RP
Rochard P
1 reviews | Active since May 2023
25 May 2023, 11:59
Bad Service
Where do I start…. I got a new job a company based in Cape Town I’m based in PE and one of the requirements was suitabe wifi fibre to which I opted for airfibre I was hooked up with the Supersonic Contractor on 9May they finalised the deal 2 days later I escalated it to then telling them I have 7days before my new employment start I was promised it 7-14 but they will make sure for it to be done within 7 today it is 2 weeks 10 phone calls later,whatsapp chats …calls with Tshepo the coordinator after pleading with them I was due to start on 22/05/2023 but I cant coz my wifi has not been installed and on the brink of loosing this offer feom the company and you guys dont seem to care I NEED IT TO BE INSTALLED TODAY
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Replies (6)
Supersonic 's replyOfficial
25 May 2023, 12:23Good Day Rochard Piet.
Thank you for contacting Supersonic Fiber. To apologize for the inconvenience caused
Kindly be advised that your AirFibre installation query has been escalated to Motivity to assist with installation, hence available technician will contact you. However, we have requested also our Project Management Office team agent who's handling your order lead to contact you and make aware of the progress of your installation. To apologize ones again for the inconvenience caused.
Regards.
Supersonic Fibre.
Supersonic 's reply25 May 2023, 12:23
Official
Good Day Rochard Piet.
Thank you for contacting Supersonic Fiber. To apologize for the inconvenience caused
Kindly be advised that your AirFibre installation query has been escalated to Motivity to assist with installation, hence available technician will contact you. However, we have requested also our Project Management Office team agent who's handling your order lead to contact you and make aware of the progress of your installation. To apologize ones again for the inconvenience caused.
Regards.
Supersonic Fibre.
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Rochard P's updateReviewer Update
25 May 2023, 12:54Thank you for getting back to me can you please get Motivity to contact Asap to install I mean get it Escalated Asap to ensure installation today
RP
Rochard P's update25 May 2023, 12:54
Reviewer Update
Thank you for getting back to me can you please get Motivity to contact Asap to install I mean get it Escalated Asap to ensure installation today
Supersonic 's replyOfficial
25 May 2023, 13:08Good day thank you for reaching out to Supersonic and our sincere apologies for the frustration caused. We will have a look into your account. Kind Regard Supersonic Team
Supersonic 's reply25 May 2023, 13:08
Official
Good day thank you for reaching out to Supersonic and our sincere apologies for the frustration caused. We will have a look into your account. Kind Regard Supersonic Team
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Rochard P's updateReviewer Update
25 May 2023, 14:09I still have not heard from anyone
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Rochard P's update25 May 2023, 14:09
Reviewer Update
I still have not heard from anyone
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Rochard P's updateReviewer Update
25 May 2023, 15:52So after two weeks u guys come back telling the towers is down this could be communicated when I took out the product So I ended up cancelling the whole product thank u f*^*^* up 2 weeks of my life and point of losing my new WFH job
RP
Rochard P's update25 May 2023, 15:52
Reviewer Update
So after two weeks u guys come back telling the towers is down this could be communicated when I took out the product So I ended up cancelling the whole product thank u f*^*^* up 2 weeks of my life and point of losing my new WFH job
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Rochard P's updateReviewer Update
25 May 2023, 15:53I would recommend Supersonic to no one based plainly on their sevice as whole (call centre, management, social media agents all them bull****
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Rochard P's update25 May 2023, 15:53
Reviewer Update
I would recommend Supersonic to no one based plainly on their sevice as whole (call centre, management, social media agents all them bull****