CH
Christell H
1 reviews | Active since Jul 2019
06 Aug 2020, 11:05
BAD SERVICE
Good day,
The debit order for the prorata payment from the 18th July and for August have not been raised against my account. I have been phoning Supersonic for a week and nobody is able to assist me with the amount payable. The call center agents inform me that the billing system is down. This system has been down for a wee****! How is this possible?????? You are NOT authorized to deduct a debit order for the months of July, August and September from my bank account as this amounts to ***** - you are only authorized to debit my account for 1 month. I received the banking details to arrange an EFT for the the prorata payment for July and the full payment for August, but nobody can give me an amount!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Supersonic 's replyOfficial
06 Aug 2020, 15:35Hello Christell,
Apologies for this - we will be in contact to rectify the situation as soon as possible.
Regards,
Sandra
Apologies for this - we will be in contact to rectify the situation as soon as possible.
Regards,
Sandra
Supersonic 's reply06 Aug 2020, 15:35
Official
Hello Christell,
Apologies for this - we will be in contact to rectify the situation as soon as possible.
Regards,
Sandra
Apologies for this - we will be in contact to rectify the situation as soon as possible.
Regards,
Sandra
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Christell H's updateReviewer Update
06 Aug 2020, 16:23Sandra,
Thank you for your promt response. With all due respect why did Supersonic not notify their clients that there was an issue with the billing system and that certain debit orders have not been processed?
Thank you for your promt response. With all due respect why did Supersonic not notify their clients that there was an issue with the billing system and that certain debit orders have not been processed?
CH
Christell H's update06 Aug 2020, 16:23
Reviewer Update
Sandra,
Thank you for your promt response. With all due respect why did Supersonic not notify their clients that there was an issue with the billing system and that certain debit orders have not been processed?
Thank you for your promt response. With all due respect why did Supersonic not notify their clients that there was an issue with the billing system and that certain debit orders have not been processed?
CH
Christell H's updateReviewer Update
12 Aug 2020, 09:02Sandra,
You would have reverted with regards to my debit order not raised against my account - what is the status as this was on the 6th August!!!!! I want an answer today!
You would have reverted with regards to my debit order not raised against my account - what is the status as this was on the 6th August!!!!! I want an answer today!
CH
Christell H's update12 Aug 2020, 09:02
Reviewer Update
Sandra,
You would have reverted with regards to my debit order not raised against my account - what is the status as this was on the 6th August!!!!! I want an answer today!
You would have reverted with regards to my debit order not raised against my account - what is the status as this was on the 6th August!!!!! I want an answer today!