JM
Joseph M
1 reviews | Active since Nov 2023
14 Nov 2023, 19:42
Bad service
Been trying for the past two days through numerous call logging via technical support to report an outage. 5 or more Times had to re-log the same call with no resolution after two days. Same response in that they await a quote from their finance department before they can go further. Their process in aiding customers is significantly flawed. Been a client for over five years and am highly disappointed in the fact that they are nowhere near addressing my outage because of a clear breakdown in their internal process. I am sure that a response to this will be yet another apology!
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Replies (3)JM
Joseph M's updateReviewer Update
14 Nov 2023, 20:26Thats now the 3rd apology and same reason, its with our billing department so if the billing depart takes 10 weeks to process the invoice, my call will only be responded to in 10 weeks. I have been with Supersonic for more then 5 years surely they ask me for approval to add it to monthly bill so my Internet can be restored or is raising an invoice more important.
JM
Joseph M's update14 Nov 2023, 20:26
Reviewer Update
Thats now the 3rd apology and same reason, its with our billing department so if the billing depart takes 10 weeks to process the invoice, my call will only be responded to in 10 weeks. I have been with Supersonic for more then 5 years surely they ask me for approval to add it to monthly bill so my Internet can be restored or is raising an invoice more important.
JM
Joseph M's updateReviewer Update
15 Nov 2023, 12:37So its been 3 days waiting on finance to send an invoice, and yet still no internet or any indication when a Tech will be assigned to resolve my call
JM
Joseph M's update15 Nov 2023, 12:37
Reviewer Update
So its been 3 days waiting on finance to send an invoice, and yet still no internet or any indication when a Tech will be assigned to resolve my call
Supersonic 's replyOfficial
15 Nov 2023, 14:00Good day, Joseph,
As per feedback from our billing department, the quotation has been processed and they are currently studying the layout; nevertheless, I will revert with feedback as soon as they are done.
Kind regards,
AM
As per feedback from our billing department, the quotation has been processed and they are currently studying the layout; nevertheless, I will revert with feedback as soon as they are done.
Kind regards,
AM
Supersonic 's reply15 Nov 2023, 14:00
Official
Good day, Joseph,
As per feedback from our billing department, the quotation has been processed and they are currently studying the layout; nevertheless, I will revert with feedback as soon as they are done.
Kind regards,
AM
As per feedback from our billing department, the quotation has been processed and they are currently studying the layout; nevertheless, I will revert with feedback as soon as they are done.
Kind regards,
AM