SM
Sammy M
1 reviews | Active since Nov 2019
07 May 2024, 11:38
bad service
I think Supersonic is the most useless company i have come across. their WhatsApp number is useless to us, we call the landline you will be on hold for the whole hour, what can you do right as as company?
Your consultants are worse because they give us false information Poor product knowledge,. my account was not debited on the 25 April 2024. today is the 07 May 2024. 399. the next next thing they will say i owe them like they did the last time.
you deserve a rate of 0
Helpful (0)
Replies (5)0
Replies (5)
Supersonic 's replyOfficial
07 May 2024, 14:15Good day, Sammy,
Thank you for reaching out to Supersonic. Our sincere apologies for the frustration and inconvenience caused.
Kindly reply with a brief description of your query so we can assist you promptly.
Kind regards,
AM
Thank you for reaching out to Supersonic. Our sincere apologies for the frustration and inconvenience caused.
Kindly reply with a brief description of your query so we can assist you promptly.
Kind regards,
AM
Supersonic 's reply07 May 2024, 14:15
Official
Good day, Sammy,
Thank you for reaching out to Supersonic. Our sincere apologies for the frustration and inconvenience caused.
Kindly reply with a brief description of your query so we can assist you promptly.
Kind regards,
AM
Thank you for reaching out to Supersonic. Our sincere apologies for the frustration and inconvenience caused.
Kindly reply with a brief description of your query so we can assist you promptly.
Kind regards,
AM
SM
Sammy M's updateReviewer Update
07 May 2024, 15:14I have already explained, why do i have to repeat the same thing again?
our consultants are worse because they give us false information Poor product knowledge,. my account was not debited on the 25 April 2024. today is the 07 May 2024. 399. the next next thing they will say i owe them like they did the last time.
our consultants are worse because they give us false information Poor product knowledge,. my account was not debited on the 25 April 2024. today is the 07 May 2024. 399. the next next thing they will say i owe them like they did the last time.
SM
Sammy M's update07 May 2024, 15:14
Reviewer Update
I have already explained, why do i have to repeat the same thing again?
our consultants are worse because they give us false information Poor product knowledge,. my account was not debited on the 25 April 2024. today is the 07 May 2024. 399. the next next thing they will say i owe them like they did the last time.
our consultants are worse because they give us false information Poor product knowledge,. my account was not debited on the 25 April 2024. today is the 07 May 2024. 399. the next next thing they will say i owe them like they did the last time.
SM
Sammy M's updateReviewer Update
07 May 2024, 15:35You did debit my account and on your side it shows i paid. you are costing me big time. this is not the first time this is happening, the money was not debited, and is still in my account, why is it showing paid your side? Escalate this to your finance department , stop costing us and telling us that my account is showing that i paid, when i know that the money was not debited. next thing the following month you will be sending me a different bill saying i owe . when i told you that the money was not debited.
SM
Sammy M's update07 May 2024, 15:35
Reviewer Update
You did debit my account and on your side it shows i paid. you are costing me big time. this is not the first time this is happening, the money was not debited, and is still in my account, why is it showing paid your side? Escalate this to your finance department , stop costing us and telling us that my account is showing that i paid, when i know that the money was not debited. next thing the following month you will be sending me a different bill saying i owe . when i told you that the money was not debited.
Supersonic 's replyOfficial
07 May 2024, 16:03Good afternoon, Sammy,
Thank you for your reply and my apologies for the oversight.
I have requested our billing department to investigate, and I will revert with feedback as soon as possible.
Kind regards,
AM
Thank you for your reply and my apologies for the oversight.
I have requested our billing department to investigate, and I will revert with feedback as soon as possible.
Kind regards,
AM
Supersonic 's reply07 May 2024, 16:03
Official
Good afternoon, Sammy,
Thank you for your reply and my apologies for the oversight.
I have requested our billing department to investigate, and I will revert with feedback as soon as possible.
Kind regards,
AM
Thank you for your reply and my apologies for the oversight.
I have requested our billing department to investigate, and I will revert with feedback as soon as possible.
Kind regards,
AM
SM
Sammy M's updateReviewer Update
09 May 2024, 11:37Still waiting for my feedback , are you failing to give me answers, you waiting for me to call 100 times before i get my answers, on why on your side it shows that i paid, when i am telling you that nothing was debited, the money is still in my account today. ref SST351905
SM
Sammy M's update09 May 2024, 11:37
Reviewer Update
Still waiting for my feedback , are you failing to give me answers, you waiting for me to call 100 times before i get my answers, on why on your side it shows that i paid, when i am telling you that nothing was debited, the money is still in my account today. ref SST351905