Bad service

Good day,

We recently moved into a new area and were advised that only supersonic connects effectively in the area, a technician from hauwei came to install the first device to ensure that supersonic can install the second part which is router for internet connectivity,we were then adviced that the turnaround time for the installation would be 48hours,those hours went by and no communication from supersonic at all,we reached out and they said they will escalate the issue,it’s Friday,a couple of days later from the escalation and still no word from them or apologies for the delay.This is honestly very poor service and has left a bad taste in my mouth as a new customer.In reality, if we had any other options,we would have gone to another service provider.We haven’t had internet since we moved in early December 2023 because the offices were closed for holiday, even with the reopening for the new year,still nothing from supersonice.This has impacted us drastically finaciallly because have to spent money at coffee shops and buying data to just get by.I am tired of talking to the general staff members and want this issue escalated to the manager accordingly,so this issue can be resolved efficiently and effectively.I will wait for feedback accordingly for this matter to be finally resolved.

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Regards Itumeleng Moropane