Bad service

I am so dissapointed in the service I receive on a monthly basis from supersonic, this seems to be the only solution to try and get this problem sorted out. You site is under maintenance, so I cannot log into my account as I was registered in 2020 already, so I go through the pain staking whatsapp line to get my monthly balance. I specifically made arrangements on the whatsapp line but still you get VVM to harras me?? The guy that called today , oh he was something special, doesnt greet just says Rene Beukes and starts accusing me of owing money, I told him I am going to log a complaint and he told me to go ahead because I owe money, really now!! I have emailed , no response , I have called I am forced to hang up everytime because no one answers.

No matter how much I pay onto this account , my outstanding balance remains on R1500 , its not coming down at all and I dont understand why.

Can someone just email me please , someone competent enough to do their job because this is becoming so sickening really