Bad service

On 29 December 2022 I cancelled my package on the portal to become effective end January - one months notice. I screenshot the cancellation before I pressed proceed. When I inquired on 30 January if it indeed will be cancelled I was told they did not receive it. I was told to cancel again, which I did. Once I pressed proceed it disappears offscreen. I immediately went back to them via wa and was told nothing was received. Was advised again to cancel and screenshot the page before I press proceed. Did as I was told, went back into wa and was informed it was not received. Remember everytime you are speaking to a different person. The last consultant said she would send all the correspondence to cancellation department. To no avail. No one contacts you at all. It's like talking to a brick wall. I then send an email to cancellations on 3rd February who replies with an automated email advising to give one month's notice, if not I will be penalized one month's premium. I have in the meantime joined another company and have removed their router. I will not pay another cent to this pathetic company. They do not take ownership for their useless system. Talking to non existent, faceless people is not the way to go.