Bad service

To whom it may concern

It is with great sorrow that I write to you today regarding my supersonic unlimited fibre 24/7 service. First and for most I would like to thank you for the reasonable pricing of the fibre and the great internet speed you have promised. I would like to say a good well done. While your service has never had problems for the past couple of months since I signed up with you. I have recently experienced severe problems with my internet as your internet stops working everyday between 1:30am and up until 08:30am for the past 4 weeks.I believe that I have not received the service I am paying for which is 24/7 unlimited internet service.

I have sent several complaints to supersonic which the ticket numbers are ISP-178942 and ISP- 181612 and up until today the problem still persists. We are facing a crisis as a country at the current moment and one of the main reasons we decided to sign up with Vumatel is to make sure that we have great internet service so that we can work at home freely. I for instance have morning meetings everyday between 7am and 8am for work purposes and it is with sadness that I have been using my own money to buy data for work purposes.

You promised us 24/7 internet connection but it seems like you are failing us as customers. Our jobs might be on the line if this problem still persists. Can you please make sure that you send your technicians to come up with a concrete plan on how they are going to help us.

My work starts at 8am and I am writing this letter between 8am and 820am because I am still waiting for your fibre to start working. If you can't meet the 24/7 internet connection that you cant me then at least have the decency to call it 16/ 27 internet connection.

I expect feedback as soon as possible so that I can come up with a conclusion about the way going forward.