KM
Karabo M
1 reviews | Active since Aug 2020
02 Sept 2020, 11:41
BAD SERVICE
Again i am having problems with your customer service. I have been calling daily since last week Wednesday 26 August 2020 advising my number is not linked to my subscription on 'My Portal'. I have been asked daily by your agents to confirm my mobile number which i do but each time i call they have an incorrect number ending in 3900 and not 3990 which is resulting with me not having access on my portal. Daily i'm told the matter is escalated and my query will be rectified. Its now a week later and i am still experiencing the same problem. Please rectify this problem ASAP
Helpful (0)
Replies (7)0
Replies (7)
Supersonic 's replyOfficial
02 Sept 2020, 12:00Hello Karabo,
I am looking into this for you now and will have an agent contact you to resolve. Apologies for the frustration that you have endured.
Regards,
Sandra
I am looking into this for you now and will have an agent contact you to resolve. Apologies for the frustration that you have endured.
Regards,
Sandra
Supersonic 's reply02 Sept 2020, 12:00
Official
Hello Karabo,
I am looking into this for you now and will have an agent contact you to resolve. Apologies for the frustration that you have endured.
Regards,
Sandra
I am looking into this for you now and will have an agent contact you to resolve. Apologies for the frustration that you have endured.
Regards,
Sandra
KM
Karabo M's updateReviewer Update
02 Sept 2020, 12:55Good day,
please give me a time frame when an agent will be i contact with me.
please give me a time frame when an agent will be i contact with me.
KM
Karabo M's update02 Sept 2020, 12:55
Reviewer Update
Good day,
please give me a time frame when an agent will be i contact with me.
please give me a time frame when an agent will be i contact with me.
KM
Karabo M's updateReviewer Update
02 Sept 2020, 14:54Hi Sandra,
I still have not received a call from your agent.
Please advise when my query will be sorted out.
I still have not received a call from your agent.
Please advise when my query will be sorted out.
KM
Karabo M's update02 Sept 2020, 14:54
Reviewer Update
Hi Sandra,
I still have not received a call from your agent.
Please advise when my query will be sorted out.
I still have not received a call from your agent.
Please advise when my query will be sorted out.
Supersonic 's replyOfficial
02 Sept 2020, 15:51Hi Karabo,
Katlego has advised that he is on the line with you currently and will assist in resolving your query.
Regards,
Sandra
Katlego has advised that he is on the line with you currently and will assist in resolving your query.
Regards,
Sandra
Supersonic 's reply02 Sept 2020, 15:51
Official
Hi Karabo,
Katlego has advised that he is on the line with you currently and will assist in resolving your query.
Regards,
Sandra
Katlego has advised that he is on the line with you currently and will assist in resolving your query.
Regards,
Sandra
KM
Karabo M's updateReviewer Update
03 Sept 2020, 08:12Hi Sandra,
Katlego hasn't resolved my query.
Katlego hasn't resolved my query.
KM
Karabo M's update03 Sept 2020, 08:12
Reviewer Update
Hi Sandra,
Katlego hasn't resolved my query.
Katlego hasn't resolved my query.
KM
Karabo M's updateReviewer Update
03 Sept 2020, 10:55Ok , Thanks
KM
Karabo M's update03 Sept 2020, 10:55
Reviewer Update
Ok , Thanks
KM
Karabo M's updateReviewer Update
03 Sept 2020, 13:18Any feedback from Katlego?
KM
Karabo M's update03 Sept 2020, 13:18
Reviewer Update
Any feedback from Katlego?