Bad service

On 28/07/2020 I called the Supersonic call-center to inform them that I am moving and need a installation as of 24/08/2020 at the new address. I was called on 21/08/2020 to confirm the installation but it seems the order was only put in on this date.

Since 24/08/2020 I have been calling in to try and get an update, receiving the standard answer of the query has been escalated. So eventually on 07/09/2020 the installers comes through but now even though it was confirmed that Frogfoot is in my area it was found not to be the case and there is only Openserve and Vumatel available so no installation happened.

So I called in again and was asked to send through pictures of the Vumatel and Openserve points through to a project manager but unfortunately it is 24h later again and no feedback.

My wife and I require internet to do our work from home so my current situation is that I am without fiber for 16 days (this has cost me and my wife over R2000 in mobile data costs) and additionally Supersonic wants to bill me for a full month of usage at the previous address. And it seems that even with escalations the installers keep to their 7 - 14 days SLA so at minimum it seems I wont have any internet for a whole month.

I don't understand why the service is so horrible being that everything started with a mistake from Supersonic yet you receive no feedback or even a proper apology.