Bad Service

I must say I am very disappointed with Supersonic(MTN) & Vumatel, no customer courtesy at all, more so Supersonic, as they are the ISP registered for our service. I don't know where to begin. After back and forth, line was installed around 15th of February 2021, with many threats, we thought it was over, not at all, 14th of May 2021, Vumatel, decides to cancel our line for no apparent reason, debit order taken mind you. Reported to Vumatel on the 14th via email and call, apparently our person at Supersonic, is Connie Lekalakala, so useless, inefficient at all, after many calls online & threat emails, you think she would re-act, nothing from her, not even phone call or email. We had no connectivity from 14th till 19th, lost big time financially as we work from home, kids could not do school work for these days! Travesh Kalidin from Vumatel, tried to push Connie to assist, as much as I am not impressed with Vumatel too, they could not assist until line is logged by Supersonic, yet Connie from Supersonic did not bother to help, why Vumatel could not override this I really don't know. Between the 2 companies, why were cut off, yet our account is up to date, that is the question we want answers too please! On the 17th we received an email saying - Will push service activation so that they expedite this order" Such email was very disturbing, while we were cut off by click of a button, why must we wait so long to be re-connected??? I had to pull some rank card by people I know to get re-connected again! Since was similar issue around Feb, then now again, am saying just a sorry on email will not do at all, we want to be compensated by such treatment, we lost money, time and kids inconvenienced for homework, even had to use interne cafe after hours! Awaiting feedback, I say again, Connie Lekalakala useless, needs to go through customer etiquette learnings, this is not how you treat clients who pay your salary, not impressed at all!