Bad service!

Since 2 am on Friday morning our service was cut with no explanation. I have phoned in numerous times as well as used chat on Facebook to get help. I get different stories each time that my case will be escalated and that someone will get back to me and that I would be reconnected. I have waited months for vumatel to come and do Fibre installation. It's now mid day on a saterday and I'm still not been reconnected!! My business has suffered as I now lost a client's work due to this, this is unacceptable and service is disgusting!! I'm now tired of being nice. When I first signed up and I recommended supersonic to several ppl and 2 neighbours of mine signed up as well, also a friend of mine signed up and all of us have now been left in the dark for 30 plus hours with no service!!! I keep being told someone will get back to me, I'm telling you now someone better get hold of me and reconnect me very soon. I'm sick and tired of hearing the same damn story everytime I phone in. It's cost me plenty of data and airtime to sort this out!!!