Bad service.

Item: Supersonic
Rating: 1
Author: Sithembile N

I have an account with these people and every month after paying my WiFi bill they give me run around as to sending proof of payment issues. The only way you communicate with these people it's WhatsApp, you ask them their names they won't disclose, you ask for help they just don't do anything, yesterday I paid my WiFi using a so called portal still they demanding proofs. Last month my bill wasn't allocated, july wasn't allocated as well, the only money they only saw was the first one in June when I app**** and got my WiFi rooter after that it's stories. I'm very frustrated with this company I can even send the WhatsApp msges that I've sent to them since yesterday, no help at all. No name no reference number nothing.

Helpful (0)

Replies (2)

Supersonic 's replyOfficial

06 Sept 2022, 11:49

Good Day, thank you for contacting us. Kindly note that we are going to escalate your issue and get this resolved. We sincerely apologize for the inconvenience caused. Regards Supersonic Team

Supersonic 's reply06 Sept 2022, 11:49

Official

Good Day, thank you for contacting us. Kindly note that we are going to escalate your issue and get this resolved. We sincerely apologize for the inconvenience caused. Regards Supersonic Team

Sithembile N's updateReviewer Update

09 Sept 2022, 05:34

It's been 4 days and I'm still waiting for this issue to be resolved. No one is willing to do so. They even lazu to check my statements I've sent to them.

Sithembile N's update09 Sept 2022, 05:34

Reviewer Update

It's been 4 days and I'm still waiting for this issue to be resolved. No one is willing to do so. They even lazu to check my statements I've sent to them.