Bad service

I have never had such a bad experience in my lifem i have my fibre put in on the 4 january 2021. I have had people in and out my house telling me i have log reports of faulty cables and so forth. I have never log a complaint. Now my fibre line had been canvelled and i never cancelled it. I have been sitting with this problem for a week. Im moving to a new town house. The moving of the fibre line was not logged . Im so fed up. R300 of air time later an my problem is still not resolved. Its my first experience with fibre and its been my worst. I now .