PM
Pikolomzi M

1 reviews | Active since Aug 2020

13 Jul 2022, 09:52

Bad Service

Am not happy with their service at all, am new customer I made upfront payment long time, I've been waiting for my router and sim card since then, when I try to get hold of Supersonic team, they are not picking up calls and I send them an email asking them when are they delivering they keep on saying next week all the time, they are just not Professional and they don't care at all. They've been allocating my payment for a while now and guess what I keep on send them Proof of Payment from Standard bank. Am so angry

0
Replies (5)
Supersonic
Supersonic 's reply13 Jul 2022, 10:26
Official
Good day Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused. Please send us a direct message so that we can assist you further.
PM
Pikolomzi M's update13 Jul 2022, 11:16
Reviewer Update
But you are not responding to my emails and messages, I sent 2 emails to a name called Mbali Dlamini still no response. What must happen?
PM
Pikolomzi M's update13 Jul 2022, 11:45
Reviewer Update
Thank you J

Will patiently wait for positive feedback that will bring a smile on my face.

PM
Pikolomzi M's update14 Jul 2022, 09:43
Reviewer Update
Supersonic team am really not happy with your services, last week you promised me that you will be delivering my router and sim card this week today is Thursday and tomorrow is Friday, still you guys haven't called me and tell me what time are you coming, as from next week Monday I won't be home as am traveling for work...You guys are very unprofessional and your services are bad. Now I regret why did I open this account with you guys.
PM
Pikolomzi M's update14 Jul 2022, 16:52
Reviewer Update
Good day Jabu

Thanks for the call earlier on, I highly appreciated it so much, you were so professional, I wish all your colleagues would be great as you are, thanks once more for keep on updating me about my order, I can't wait to receive it.

Kind Regards
Pikolomzi M