Bad Service

I called to check if their was a fault this morning, and the guy confirmed that there is fault, he said he couldn't give me a fault number because the other guy didn't give him a fault number and he will call me back, I also called the call center for invoices and statements cos I haven't been receiving them, the lady said she cant help because she is having system problems, I understand problems and faults do occur but the way that Supersonic engages with their customers is really disgusting and I can see that this is also a problem with MTN, I really went for Supersonic as an SP as I was really impressed with their service but now its gone and its really sad. What MTN and Supersonic needs is a real culture shake when it comes to customer service and obviously this points to leadership in their organisation.