Bad service

I have been a customer with NEPIC. And they were bought over by Supersonic the beginning of the year. Since then the problems started. First all the service interruptions. When you phone no real explanation as to why.

I put up with this service for as long as I could then I eventually cancelled the subscription with them on the 22de of October. After sending and phoning multiple times. I received the below confirmation. Thinking that is the last of them.

This email serves as confirmation that your supersonic account- will be deactivated the 30th November 2020. Please note, as per our terms and conditions, the month of November 2020 will be your one-month notice period.

Only to get an SMS today that they have loaded the debit order for December on my account.

I then called them to correct this error. And all that they can tell me is that a dispute is logged and if correct they will return my funds to me. Tried to ask the call desk agent to speak to a manager and all I got was the manager is busy. I then asked for the managers manager and got just told strait that will not happen.....

I am really glad I left this company as they are really starting to show that they do not care about the customer and this seems to be part of all the levels in the company....