Bad service

We call supersonic to install fiber in krugersdorp, we night the house last year and it already had fiber cables with evotel. People from evotel came and installed a new box using the old cable which is fine cause the cables are working fine, but supersonic cant activate network cause, apparently they cant , evotel must install a new one n remove the old one. Is this done to all house that are bought with fiber installed already? This is pathetic. We did give serial numbers but now the story is changing. Each consultant we speak to either they don't know or create different stories