Bad Service

This was the worst Service Ever My husband and I bought the MTN supersonic,for the past few days they have been communicating on what's app when the time suits them to explain what we should do to get out router to work,after we struggled because they do not communicate clearly we got one part right then I top up with 70 rand for 10 gigs but no top up was added to my account Every night we cant use our night Data cause the router has issues with the internet, this is becoming frustrating we cannot go on like that ,the debit order goes off so nicely ,with no problem but to provide a service they cant We are in a lockdown atleast we can have Wifi I mean really this is the worse service yet ACCOUNT FOR NAEEM RASSOOL ***