Bad service

Our wifi has been off since this morning. I called in spoke to a lady for almost a hour and still no luck. I did everything that was asked for over and over and over again. Still without wifi.. i told the lady to log a call to a technician now i must wait 24hours for assistance yet the wifi has been paid for .. i want compensation for being offline as i work from home and now loosing out. This needs to be sorted now im not waiting 24 to 48hours... i already had to wait in a queue for my call to be answered and spent a hour on the phone call. This is pathetic .. i asked her if she could call me back and she said she couldnt after me wasting all my airtime