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Cynthia H
1 reviews | Active since Aug 2016
24 Apr 2024, 13:51
Bad ISP
I app**** for a fibre installation on the 19th of March 2024. Vumatel installation was never done, hence the network was never connected. I have 5 open tickets at Supersonic. I never received a call. I have been sending whatsapp messages. I called but held on for 30 minutes and dropped. Supersonic decided to send me an invoice on 23 April 2024 at 08:26pm.
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Replies (2)0
Replies (2)
Supersonic 's replyOfficial
26 Apr 2024, 12:57Good Day Cynthia,
Thank you for reaching out to Supersonic. Kindly note that we are looking in to your query and we will provide you with feedback.
We apologize for the delay.
Kind Regards,
Supersonic Team
Thank you for reaching out to Supersonic. Kindly note that we are looking in to your query and we will provide you with feedback.
We apologize for the delay.
Kind Regards,
Supersonic Team
Supersonic 's reply26 Apr 2024, 12:57
Official
Good Day Cynthia,
Thank you for reaching out to Supersonic. Kindly note that we are looking in to your query and we will provide you with feedback.
We apologize for the delay.
Kind Regards,
Supersonic Team
Thank you for reaching out to Supersonic. Kindly note that we are looking in to your query and we will provide you with feedback.
We apologize for the delay.
Kind Regards,
Supersonic Team
CH
Cynthia H's updateReviewer Update
03 May 2024, 07:46Good day Supersonic team.
I just want to understand why you attempted to deduct a payment from my bank account being fully aware that I cancelled the service and your line was never active. Who is going to take responsibility for the unpaid fees on my account.
I just want to understand why you attempted to deduct a payment from my bank account being fully aware that I cancelled the service and your line was never active. Who is going to take responsibility for the unpaid fees on my account.
CH
Cynthia H's update03 May 2024, 07:46
Reviewer Update
Good day Supersonic team.
I just want to understand why you attempted to deduct a payment from my bank account being fully aware that I cancelled the service and your line was never active. Who is going to take responsibility for the unpaid fees on my account.
I just want to understand why you attempted to deduct a payment from my bank account being fully aware that I cancelled the service and your line was never active. Who is going to take responsibility for the unpaid fees on my account.