BAD EXPERIEST BECAUSE OF AFFORDABILITY

Good day,

This is with sad news that i experienced this with super sonic, i have been with super sonic for the past 7 month and i have had nothing but great service.

I decided to cancel my supersonic account due to affordability and nothing else, just to come to the surprise that i still need to pay them for the collection of my router!!

As if the affordability issue is not bad enough i explained to the manager that i can ship the router to them at any address for less than R100, still they insisted that i use there courier which is costing me R250 or they will invoice me for the router.

Very arrogant manager telling me i have that 2 choices either pick one or suffer the consequences. Ref number : CAS-470740-PGC5S2

so to the conclusion, i canceled my subscription on the 17th of Feb. where by i only received feedback on the 4th of March after i had to call them again,

Now im quoting the term of the email :

This email serves as confirmation that your supersonic *** will be deactivated the 31st of March 2021. Please note, as per our terms and conditions, the month of March 2021 will be your one-month notice period. For your kind information, we will send your final invoice between the 15th and the 25th of March 2021.

Supersonic can instruct RAM to come and collect the router at your address for an amount of R250 or we can invoice you for the router and do a refund when you can courier the router to us after the lock down.

Building 15 Constantia Kloof Office Park, c/o 14th Ave and Hendrik Potgieter, Fairlands, Roodepoort.

The Customer may cancel Supersonic F-LTE at any time by giving Supersonic notice of one calendar month. The notice must be communicated via e-mail to *** Customers who cancel a Supersonic F-LTE service agreement will be liable to return the router to Supersonic at their cost upon cancellation, in a reasonable and working condition, or be charged the replacement value of the router at time of cancellation. Cancellation within the first 6 (six) months of initial activation of a Supersonic service agreement, will incur an additional charge of R600 (incl. VAT) which is amortised over the said six (6) month term.

so they giving 2 options in this term hat was send on the email, either Supersonic collect the router on your cost of R250 or you courier the router back to them on your account

When i wanted to do this they told me i can not because no one is at the office, so this become my problem now??

Supersonic want to make more money out of clients, i mean R250 for a courier service i madness!!! i have never used a courier service in my life and i received a express freight quote to ship this to supersonic for less that R100 now why the R250??

This is really sad to have experienced this with supersonic and i will advice all future client to carefully consider supersonic should they use internet

Rather go to Rain, they do not try and ******* there client by adding 150% to a courier fee.