FM
Fernando M
1 reviews | Active since Jul 2020
05 Jul 2021, 14:21
Bad experience and will not recommend.
It's been two weeks now having slow to no internet now and I have been phoning numerous times being told the case is being attended to and will be contacted back but no call has ever came back since the 18th of June 2021.
This becoming a big problem because we are treated like supersonic is doing us a favor and we receiving service free of charge.
I spoke to one So Called Technical Manager Serigeo Thlabisi and waiting on a call from another manager Bonke Conjwa who I know won't even call.
The cause of fault keeps changing. First it was a cable damage then vandalism to the tower then it's genarators that must be replaced. Never the straight facts.
Helpful (0)
Replies (4)0
Replies (4)
Supersonic 's replyOfficial
05 Jul 2021, 15:05 Good day Fernando Martinezz. Thank you for reaching out to supersonic fibre. We will contact the relevant department for further investigation. We are sincerely sorry for the inconvenience caused.
Kind regards.
Thando.
Kind regards.
Thando.
Supersonic 's reply05 Jul 2021, 15:05
Official
Good day Fernando Martinezz. Thank you for reaching out to supersonic fibre. We will contact the relevant department for further investigation. We are sincerely sorry for the inconvenience caused.
Kind regards.
Thando.
Kind regards.
Thando.
FM
Fernando M's updateReviewer Update
05 Jul 2021, 15:20Please note I have heard that before numerous times and am still here complaining with no resolutions
FM
Fernando M's update05 Jul 2021, 15:20
Reviewer Update
Please note I have heard that before numerous times and am still here complaining with no resolutions
FM
Fernando M's updateReviewer Update
05 Jul 2021, 17:02I can completely understand your frustration. One of our agent is activatively attending to your case. We will keep you updated in this regard.
Kind regards.
Thando.
I have heard this all to well. Same thing said everytime. No feedback for two weeks. Still waiting on that agent updates.
Kind regards.
Thando.
I have heard this all to well. Same thing said everytime. No feedback for two weeks. Still waiting on that agent updates.
FM
Fernando M's update05 Jul 2021, 17:02
Reviewer Update
I can completely understand your frustration. One of our agent is activatively attending to your case. We will keep you updated in this regard.
Kind regards.
Thando.
I have heard this all to well. Same thing said everytime. No feedback for two weeks. Still waiting on that agent updates.
Kind regards.
Thando.
I have heard this all to well. Same thing said everytime. No feedback for two weeks. Still waiting on that agent updates.
FM
Fernando M's updateReviewer Update
06 Jul 2021, 14:43Not only have I managed to find out on my own what the problem is with the tower but seems like MTN is just as useless. The story keeps on changing. First it was the tower is down then it change to the Generator of the tower is broken. Now it changed to cable theft. Three weeks it takes to repair three lies. Seems like this tower is going to repair next year. Am done with Supersonic.
FM
Fernando M's update06 Jul 2021, 14:43
Reviewer Update
Not only have I managed to find out on my own what the problem is with the tower but seems like MTN is just as useless. The story keeps on changing. First it was the tower is down then it change to the Generator of the tower is broken. Now it changed to cable theft. Three weeks it takes to repair three lies. Seems like this tower is going to repair next year. Am done with Supersonic.