Bad escalation process

Item: Supersonic
Rating: 1
Author: Katlego S

Hi Supersonic

So I'm just here to say nothing is resolved, I got a call from Mariska Swabey who gave me a solution that I was not happy with, then to my surprise she sent me an email giving me calculations. So Mariska is no different from all the people that I have been communicating with. Supersonic is a complete joke. Im just so disgusted

Helpful (0)

Replies (3)

Supersonic 's replyOfficial

12 Dec 2021, 15:59

Good day Katlego.
Thank you for reaching out to Supersonic. I apologise for the experience you have had with us. Kindly be advised one of our agents will be in touch with you to assist to find a better resolution.
Kind regards,
Nonhlanhla.

Best regards,

Supersonic 's reply12 Dec 2021, 15:59

Official

Best regards,

Supersonic 's replyOfficial

13 Dec 2021, 10:09

Hi Katlego.
Thank you for your patience. I can assure that your payments have been allocated and a refund case has been logged and is in progress with Billing.
Kind regards,
Nonhlanhla

Best regards,

Supersonic 's reply13 Dec 2021, 10:09

Official

Hi Katlego.
Thank you for your patience. I can assure that your payments have been allocated and a refund case has been logged and is in progress with Billing.
Kind regards,
Nonhlanhla

Best regards,

Katlego S's updateReviewer Update

18 Dec 2021, 08:47

Hi Nonhlanlha

How far is my query, why is it taking long to get my money. This is just pathetic,

Katlego S's update18 Dec 2021, 08:47

Reviewer Update

Hi Nonhlanlha

How far is my query, why is it taking long to get my money. This is just pathetic,

Bad escalation process

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