BAD CUSTOMER SERVICES

good day

I have been offline since 11:30am and been trying to call the technical support since than and been unsuccessful. no response from Supersonic as to why they offline and never take responsibility for they down time. i have too email Ryan Roots (technical manager) many times (as never as direct number to call) and never responses. how do we know if problem is on they side and on myside if they never communicate with customers