BAD CUSTOMER SERVICE, NO WI-FI FOR 3 DAYS AND A SUSPENDED LINE FOR 0.01c

I have an account with supersonic at my home in Kzn where my mum resides, the account was paid timeously on Tuesday morning. Then at about midday my mother notifies me that the fibre was down and at the time i told her there's probably a network issue it will be back up. At about 16:00 my mum advised that it is still not working, she then called supersonic and the lady assisted my mother and advised the account is fine and logged a call as the troubleshooting is not working. On Wednesday 26 May in the afternoon I again called supersonic i spoke to an agent Sizwe who initially annoyed me by attempting to pronounce my first name and messed it up, when I told him if he cannot pronounce a clients name rather call them by their surname!!! Secondly I told Sizwe that the account was paid and so what is the issue with the line. He called my mother to assist her AGAIN with trouble shooting and it was a fail. ONLY for me to get an SMS at 19:57pm on 26 May to say my account is in ARREARS! I went online to check my statement thinking that my payment may have not cleared as i bank with another bank BUT LOW AND BEHOLD my account was in arrears for 0.01c ARE YOU KIDDING ME SUPER SONIC you suspended my line for 1c!!!!! How on this good earth must I EFT you 1c and from Tuesday none of your agents told me this!!!!!! THEN my mum called again yesterday and advised the agent about the 1c and then spoke to finance and they said they will unsuspended the line and it will be activated in 30 mins this was at 10:25am at 11:00 my mother checked and the fibre is not working!!!! It is now the 28 May you guys take 3days to figure out what the hell is going on??? Logging calls with no resolution their is no interim feedback and we still have no wifi! Can this please be addressed ASAP because i will definitely be finding a new service provider this customer service from day one has been disgusting!