TT
Tazz T

1 reviews | Active since Dec 2021

26 Jul 2022, 12:49

Bad customer service Katlego S and the rest of the stuff

This is the worst ISP ever!

I’d you know what’s good for you never sign up or place an order with Supersonic

I don’t even know where to start from their *********** customer service to their retentions team, a whole bunch on rotten potatoes!!!

I placed an order on the 6th then cancelled it within 7 days due to bad customer service as usual, and after they decided to keep my line active even though it wasn’t activated on my side and they are demanding that I pay for it! That’s bull I spoke to Katlego S who is responsible for releasing fibre lines he’s in retentions and apparently the only one who can do this, so ***********!

Wish they can close down and all loose their jobs cause they are clearly failing. Being told to hold on the line for 5 damn hours!!

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Replies (1)
Supersonic
Supersonic 's reply26 Jul 2022, 13:06
Official
Good day Tazz and thank you for reaching out to Supersonic. We do apologize for any inconvenience caused to this regard. Could you kindly send us a direct message with your query and we will look into this and assist as best we can. Once again, we do apologize for any inconvenience caused to this regard. Many thanks, The Supersonic Team