Bad customer service experience!

On 31st March 2021, I have app**** to Supersonic to be my ISP for the existing Vuma Fibre Line at my residence. The required 7 to 14 days connection time for the Internet line has already expired. On day 17 I am still not connected. Their technicians or consultants don’t make follow up or feedback calls. When you phone the help line, the consultants make empty promises and just brushes you off. They DO NOT respond to emails. Definitely NO customer service whatsoever! I am disgusted in the time and patience I have waisted on this company. Imagine! They have not even started to take my money yet! How do they expect to make money this way. I doubt if I’ll use them and I will NOT recommend anyone else to use Supersonic as an ISP.