PE
Paul E
1 reviews | Active since Jul 2014
26 Jan 2021, 10:00
Bad Customer Service
Bad Customer Service
Horrible experience, Client center staff very rude and un helpful.
Ordered Fibre installation on 11 December 2020, 6 weeks later and between Technical, activation and Project Manager teams no one has any idea what is going on, I am now trying to sort out the mess myself directly with Vumatel.
Helpful (0)
Replies (8)0
Replies (8)
Supersonic 's replyOfficial
26 Jan 2021, 10:03Hello Paul,
My sincere apologies for the inconvenience that you have suffered. Kindly be advised that I have escalated this to the management team and we will be in touch as soon as possible to rectify the situation
Regards,
Sandra
My sincere apologies for the inconvenience that you have suffered. Kindly be advised that I have escalated this to the management team and we will be in touch as soon as possible to rectify the situation
Regards,
Sandra
Supersonic 's reply26 Jan 2021, 10:03
Official
Hello Paul,
My sincere apologies for the inconvenience that you have suffered. Kindly be advised that I have escalated this to the management team and we will be in touch as soon as possible to rectify the situation
Regards,
Sandra
My sincere apologies for the inconvenience that you have suffered. Kindly be advised that I have escalated this to the management team and we will be in touch as soon as possible to rectify the situation
Regards,
Sandra
PE
Paul E's updateReviewer Update
27 Jan 2021, 16:13No Response 24 hours later, super Sad super bad Sandra, very disappointing, are you not ashamed of the company that you represent?
PE
Paul E's update27 Jan 2021, 16:13
Reviewer Update
No Response 24 hours later, super Sad super bad Sandra, very disappointing, are you not ashamed of the company that you represent?
PE
Paul E's updateReviewer Update
28 Jan 2021, 14:34No Response 48hours later, after being promised on day 1 that I will be contacted.
PE
Paul E's update28 Jan 2021, 14:34
Reviewer Update
No Response 48hours later, after being promised on day 1 that I will be contacted.
PE
Paul E's updateReviewer Update
28 Jan 2021, 17:04No call. been waiting for the PM to call since 15:20pm. Where is the problem, you guys have serious Client service communication issues, I will be so ashamed if I had to work for supersonic the reviews on Hello peter are really bad, what's happening there is their no one in the company taking any type of responsibility for this chaos?
PE
Paul E's update28 Jan 2021, 17:04
Reviewer Update
No call. been waiting for the PM to call since 15:20pm. Where is the problem, you guys have serious Client service communication issues, I will be so ashamed if I had to work for supersonic the reviews on Hello peter are really bad, what's happening there is their no one in the company taking any type of responsibility for this chaos?
Supersonic 's replyOfficial
29 Jan 2021, 10:24Hello Paul, I am sorry to see that this has not been resolved yet. I am following up once again and we will have this sorted out today.
Regards,
Sandra
Regards,
Sandra
Supersonic 's reply29 Jan 2021, 10:24
Official
Hello Paul, I am sorry to see that this has not been resolved yet. I am following up once again and we will have this sorted out today.
Regards,
Sandra
Regards,
Sandra
PE
Paul E's updateReviewer Update
29 Jan 2021, 10:30ANY FEEDBACK????? please provide me with the VC order number so that I can call Vuma directly and do your work for you!
PE
Paul E's update29 Jan 2021, 10:30
Reviewer Update
ANY FEEDBACK????? please provide me with the VC order number so that I can call Vuma directly and do your work for you!
PE
Paul E's updateReviewer Update
29 Jan 2021, 11:01HI Joshua, please can that soon rather be a actual date and time, because its been soon since 27 Jan?
PE
Paul E's update29 Jan 2021, 11:01
Reviewer Update
HI Joshua, please can that soon rather be a actual date and time, because its been soon since 27 Jan?
PE
Paul E's updateReviewer Update
29 Jan 2021, 15:09Hi Joshua, I am still waiting its been a week and no one has contacted. You keep saying I will be contacted by the PMO and another day has passed. I give up, please cancel my fibre activation and close my account if this is the service one gets before signing up then I don't want to know what is is like when you re an actual client.
PE
Paul E's update29 Jan 2021, 15:09
Reviewer Update
Hi Joshua, I am still waiting its been a week and no one has contacted. You keep saying I will be contacted by the PMO and another day has passed. I give up, please cancel my fibre activation and close my account if this is the service one gets before signing up then I don't want to know what is is like when you re an actual client.