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JW
Jannie W

1 reviews | Active since Sept 2019

16 Sept 2022, 11:56

Bad customer service

Worst service ever I've joined supersonic on 2022-09-09 since then i just having issues from network drops to line speeds being terrible I've been talking to so many consultants on whatsapp chats they've been doing configurations on my router to basic troubleshooting however the support service you get from consultants is non existent or they have attitude towards me I'm a IT Engineer myself and i know there is a fault on the network or the towers in my area between supersonic and mtn I'm getting no joy keep on asking for feedback on my tickets logged yet no responses/slow responses yet you say there is a 24 hour turn around time I'm struggling since Monday with slow line speeds and you telling me that FLTE works on how congested the tower is in my area nonsense i cant get between 0-2 Mbps download and upload 24hours of the day and i was told that customers are being transferred between towers based on issues/load shedding and vandalism to equipment not my problem I'm paying for a service i have a colleague at work who stays in Durban who uses supersonic and same package as me yet faster speeds and no issues can i please have my issue sorted out urgently as I'm getting very angry and annoyed at the same time I'm a remote worker working from home and earn my income this way and without proper internet that's impossible and affects my productivity.

0
Replies (4)
Supersonic
Supersonic 's reply16 Sept 2022, 12:51
Official
Thank you for contacting Supersonic , we apologize for the ordeal you have had. We will make sure to follow up. Kind regards Supersonic
JW
Jannie W's update16 Sept 2022, 13:56
Reviewer Update
I want my issue resolved today since I've been struggling since Monday
JW
Jannie W's update16 Sept 2022, 14:51
Reviewer Update
Your techie just confirmed that the issue is indeed on your side when i told them on Wednesday that the network is faulty everyone ignored me now the issue is being handed over to MTN i have no connection and my router service is not working and i must use mobile data after i paid supersonic a month in advance for a service now i have downtime when the issue is on your side and your techies is not in a hurry at all to restore my service quickly in perfect condition not ****** acceptable at all its pathetic oh and just by he way i am a IT Engineer myself and is working in call centres for a long time supersonic call centre turn around time and ETA levels suck GET MY LINE UP AND RUNNING WITHIN THE HOUR OR THERE WILL BE TROUBLE.
JW
Jannie W's update16 Sept 2022, 16:37
Reviewer Update
Your response is pathetic to say the least you just went and copied what i said ****** pathetic I'm doing your techies work for them and you just sit by and agrees to this no no no........ I had a ticket logged with MTN yesterday already and was promised a reply/feedback today i even emailed the relevant consultant he said to me i can email him and he will follow up and reply back to me just got ignored again supersonic/call centre staff/management should be ashamed of yourselves for the service you provide to your clients and taking there money in return our money isn't printed on bad quality paper or damaged at all I'm still expecting a quick turnaround time for my tickets on mtn and supersonic side nothing changed i want daily feedback or i will keep on spamming hellopeter with bad news and it doesn't help you replying to me privately ill make your feedback public test me relook at your SLA/ETA for tickets ****** hell this issue is ongoing since Monday 2022-09-12 i should think its high priority tickets where is the call centre/helpdesk supervisors or managers surely someone oversees these tickets and processes SORRY BUT THIS IS NOT ON.