PJvV
Paul Jansen van Vuuren

1 reviews | Active since Jun 2020

26 May 2022, 18:29

Bad customer service

What bad customer service. Terrible. Today they deducted R2409. 00 from my account and then tried to deduct R660. 00 as well. We havent been with them since 2020.now they come with a bull**** story of claw back invoice however they forgot there **** up when they put us off for three months with there technicians putting us off instead of main house that time. After numerous mails and calls nothing sorted out. You can call and call till your fingers bleed but no one seems to now what they are doing. Call centre's and cellphone numbers go to a answering service. When and if you speak to someone they promise someone will call you back. **** ja what year???. When you try to reverse transaction your own bank cant help you. I trully hope someone will contact me after this review if someone has the guts to. I would not recomend them as a service provider at all. Cant be trusted.

0
Replies (2)
Supersonic
Supersonic 's reply26 May 2022, 19:26
Official
We humbly apologize for the inconvenience caused. Kindly forward us a direct message with your query as well as your Supersonic account number so we can assist further.
PJvV
Paul Jansen van Vuuren's update26 May 2022, 19:35
Reviewer Update
Ok my account no
S*** in 2020 you guys syspended my service with incompetence. I had no fibre for three months. Eventually had to change service provider due to incompetence. Debit orders were still been put through on my bank long after i am no longer with you. Now today monies get debited from my accounf. ***. Who do we reply to as customer service is useless