Bad Customer Service

I submitted paperwork on Thursday 04/02/21, called Friday morning was told by a consultant someone would call me back within 24/48 hours. I still haven't had a response, trying to get fiber line sorted as I use it for work. Not a call a message nothing, the whatsapp number is just useless it serves no purpose and I'm finishing my own airtime being put thru from pillar to post. Like do you guys not want my money or business or *** as irritation has now kicked in as I'm battling to work.