BAD Customer Service

Supersonic Fibre, please take note of the following as your personnel is not doing there work or do not know how to listen and resolve an issue.

I app**** for fibre services from you on 13 August 2020, by 9 December 2020 I decided to rather go with Rain and then moved to wireless internet as you could not get me connected. I did contact you to cancel the installation as it could not be completed.

With all this I had no issue, I can not blame you for that.

What is the issue is that on 1 September 2021 I received an invoice from you for fibre service for the period 1/7/2021 till 20/9/2021.

Here is the funny part, July 2021 was my final month still on wireless Internet and I moved out of that property end July.

I do have proof of this.

I did ask your consultant that said I must pay for my usage, to please furnish me proof of said usage and I will gladly pay, as I know I did not use 1kb from your network.

Nonetheless, you guys still attempted as I returned the payments more than once to you as unauthorized.

Yesterday you quickly changed the amount to see if you can collect again and just now you wanted to take the full amount again.

Should you continue with this behavior I will have no other option but to take it further.