MS
Melvyn S
1 reviews | Active since Oct 2011
01 Oct 2021, 07:36
Bad customer service
I have been struggling to understand why we can’t speak to a manager or supervisor at the call centre. Queries are being escalated but are not actioned. Billing is so messed up that I now need to pay for an error that was made by the staff itself. I have recently requested an invoice but I still have not received it. They have also messed up by debit order mandate. What’s the use of having a client portal which is not updated.
Helpful (0)
Replies (11)0
Replies (11)MS
Melvyn S's updateReviewer Update
01 Oct 2021, 08:25My account no S***
MS
Melvyn S's update01 Oct 2021, 08:25
Reviewer Update
My account no S***
Supersonic 's replyOfficial
01 Oct 2021, 10:14Good day
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.
Kind regards,
WN
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.
Kind regards,
WN
Supersonic 's reply01 Oct 2021, 10:14
Official
Good day
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.
Kind regards,
WN
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.
Kind regards,
WN
MS
Melvyn S's updateReviewer Update
01 Oct 2021, 11:47Why do I have to request an invoice every month? I need this issue to be fixed!!!!!
MS
Melvyn S's update01 Oct 2021, 11:47
Reviewer Update
Why do I have to request an invoice every month? I need this issue to be fixed!!!!!
MS
Melvyn S's updateReviewer Update
01 Oct 2021, 16:57You sent the statement again!!!!!
MS
Melvyn S's update01 Oct 2021, 16:57
Reviewer Update
You sent the statement again!!!!!
MS
Melvyn S's updateReviewer Update
01 Oct 2021, 16:59Honestly man, what the hell is going on at Supersonic?
MS
Melvyn S's update01 Oct 2021, 16:59
Reviewer Update
Honestly man, what the hell is going on at Supersonic?
MS
Melvyn S's updateReviewer Update
01 Oct 2021, 17:45So how am I suppose to submit my expense claim to my employer to get the funds to pay Supersonic??????
MS
Melvyn S's update01 Oct 2021, 17:45
Reviewer Update
So how am I suppose to submit my expense claim to my employer to get the funds to pay Supersonic??????
MS
Melvyn S's updateReviewer Update
02 Oct 2021, 08:03My account S*** was not yet debited yet. The agents advised that my account will be debited or do I need to make an EFT transfer? I was advised that my invoice needs to be generated manually and I am still waiting for it. See case no CAS-827312-Y2W9R2.
MS
Melvyn S's update02 Oct 2021, 08:03
Reviewer Update
My account S*** was not yet debited yet. The agents advised that my account will be debited or do I need to make an EFT transfer? I was advised that my invoice needs to be generated manually and I am still waiting for it. See case no CAS-827312-Y2W9R2.
MS
Melvyn S's updateReviewer Update
02 Oct 2021, 08:32I was just on hold to speak to the billing department for 16 minutes and without success.
MS
Melvyn S's update02 Oct 2021, 08:32
Reviewer Update
I was just on hold to speak to the billing department for 16 minutes and without success.
MS
Melvyn S's updateReviewer Update
04 Oct 2021, 06:40That is unacceptable. The case has been escalated twice without expedited action.
MS
Melvyn S's update04 Oct 2021, 06:40
Reviewer Update
That is unacceptable. The case has been escalated twice without expedited action.
MS
Melvyn S's updateReviewer Update
04 Oct 2021, 09:56Please assist to resolve case number CAS- 827312-Y2W9R2.
MS
Melvyn S's update04 Oct 2021, 09:56
Reviewer Update
Please assist to resolve case number CAS- 827312-Y2W9R2.
MS
Melvyn S's updateReviewer Update
04 Oct 2021, 11:08I was just on a call with the call centre for 45mins. The Facebook messenger team told me that no further feedback/progress has been made on my case. Please generate the invoice for September 2021. Apparently it must be manually generated but it is still not actioned since I requested the invoice which was almost two weeks ago???
MS
Melvyn S's update04 Oct 2021, 11:08
Reviewer Update
I was just on a call with the call centre for 45mins. The Facebook messenger team told me that no further feedback/progress has been made on my case. Please generate the invoice for September 2021. Apparently it must be manually generated but it is still not actioned since I requested the invoice which was almost two weeks ago???