NZ
Nkosinathi Z
1 reviews | Active since Jul 2022
05 Jun 2023, 12:11
Bad customer service
Lost internet connection last night at about 11. Lodged a complaint at about 7 in the morning and no-one called me back to address the issue. The issue was escalated by MetroFibre to Supersonic with no formal updates provided by the service provider as to what the problem is and how and when they will be resolving the problem.
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Replies (2)NZ
Nkosinathi Z's updateReviewer Update
05 Jun 2023, 12:13 Mel Gunning Larry Mothabane Ryan Roets Sajith Vasudevan-Suseela; all have been made aware of the issue since 8 am. this morning with no assistance or communication from all the aforementioned people.
NZ
Nkosinathi Z's update05 Jun 2023, 12:13
Reviewer Update
Mel Gunning Larry Mothabane Ryan Roets Sajith Vasudevan-Suseela; all have been made aware of the issue since 8 am. this morning with no assistance or communication from all the aforementioned people.
Supersonic 's replyOfficial
05 Jun 2023, 12:39Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Supersonic 's reply05 Jun 2023, 12:39
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team