SM
Siphiwe M

1 reviews | Active since Sept 2015

11 Jun 2021, 08:31

Bad customer service

supersonic is a very unprofessional company , I logged a call on the 27th APRIL for my R150 to be allocated , I topped up my account S*** and they said the amount was not showing on their side , I immediately sent the bank statement as a proof of purchase.

since then I am sent from pillar to post about the allocation that Doreen /Dorothy has not allocated my funds. I call them everyday without assistance they will put you on hold for more than 30 minutes a hang up on you.

I wouldn't advise anyone to use this company because they have a very poor customer care.

0
Replies (1)
Supersonic
Supersonic 's reply11 Jun 2021, 09:49
Official
 Good day  Siphiwe Maluleke 

Thank you for reaching out to supersonic fibre. We are sincerely sorry for all you are going through. We will contact the relevant department so that this can be resolved for you as soon as possible.

Kind regards.
Joshua.