BAD CUSTOMER SERVICE

My line was suspended due to non payment, and after receiving the sms advising of the suspension I made the payment and I was advised that payments do not reflect immediately, but now its the 3rd day after payment has been made and no one is calling me back and my line is still suspended. When logging into my account it shows that I still owe R698 even though I have paid R700 on 22 November 2021. I have been calling for the past 3 days, on 23rd Patrick tried to take the matter upon himself and see if he can assist, I have sent him my bank statement so that he can see the transactions, he's been silent since yesterday. I called my bank to confirm whether Supersonic has received these payments(R300 and R400) it was confirmed that payments were received yesterday, I have sent very lengthy email to Patrick Muila expressing my frustration, I am surprised that I have not hear from him or someone else in the company who will explain what the situation is and when something will be done