SM
Sibongile M
1 reviews | Active since Jun 2021
04 Nov 2022, 15:38
bad customer service
supersonic is refusing to process my cancellation, i have been in communication with them on Twitter and WhatsApp they keep promising me that the cancellations department will call me 2weeks now after sending the email to the cancellation nobody has called me since. now on WhatsApp they have resorted to ignoring.
is there an ombudsman that holds such people accountable? their WI-FI does not work anymore has not worked for 2 months and I must keep paying them? such abuse is not tolerated. this is a horrible company, bad customer service
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Replies (3)0
Replies (3)
Supersonic 's replyOfficial
04 Nov 2022, 16:16Good Day Sibongile, thank you for contacting us. We would like to apologize for the inconvenience and frustration caused. Kindly note that has been escalated. and we will be in touch with you. Regards Supersonic Team
Supersonic 's reply04 Nov 2022, 16:16
Official
Good Day Sibongile, thank you for contacting us. We would like to apologize for the inconvenience and frustration caused. Kindly note that has been escalated. and we will be in touch with you. Regards Supersonic Team
SM
Sibongile M's updateReviewer Update
04 Nov 2022, 16:24good day
can this be cancelled because I'm exhausted with this response, I got the same response on twitter and still no call. please provide details for your ombudsman because why must I give you 30 days' notice for a router that hasn't worked for months, and I have been reporting it and I'm told to restart. please give me the ombudsman's details maybe they will help e with you guys, because you are all not helpful
can this be cancelled because I'm exhausted with this response, I got the same response on twitter and still no call. please provide details for your ombudsman because why must I give you 30 days' notice for a router that hasn't worked for months, and I have been reporting it and I'm told to restart. please give me the ombudsman's details maybe they will help e with you guys, because you are all not helpful
SM
Sibongile M's update04 Nov 2022, 16:24
Reviewer Update
good day
can this be cancelled because I'm exhausted with this response, I got the same response on twitter and still no call. please provide details for your ombudsman because why must I give you 30 days' notice for a router that hasn't worked for months, and I have been reporting it and I'm told to restart. please give me the ombudsman's details maybe they will help e with you guys, because you are all not helpful
can this be cancelled because I'm exhausted with this response, I got the same response on twitter and still no call. please provide details for your ombudsman because why must I give you 30 days' notice for a router that hasn't worked for months, and I have been reporting it and I'm told to restart. please give me the ombudsman's details maybe they will help e with you guys, because you are all not helpful
Supersonic 's replyOfficial
04 Nov 2022, 17:08We humbly apologize for the inconvenience caused. Kindly forward us a direct message with your query so we can assist further.
Supersonic 's reply04 Nov 2022, 17:08
Official
We humbly apologize for the inconvenience caused. Kindly forward us a direct message with your query so we can assist further.