SR
Shereen R
1 reviews | Active since Mar 2017
06 Feb 2024, 11:24
Bad Customer Service
I have been going back and forth since January with an account/billing query. Nobody bothers to get back to me, I need to call in all the time and each I call the query is sitting with a supervisor of some sort but still nothing has materialized. So where to from here??????????? Cause if my line gets suspended then it's an even bigger story.
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Replies (2)
Supersonic 's replyOfficial
06 Feb 2024, 11:30We apologize for the inconvenience and frustration you've experienced with our account/billing query. Rest assured, we are investigating and ensuring it's resolved promptly. Your line will not be suspended during this process. Thank you for your patience.
Supersonic 's reply06 Feb 2024, 11:30
Official
We apologize for the inconvenience and frustration you've experienced with our account/billing query. Rest assured, we are investigating and ensuring it's resolved promptly. Your line will not be suspended during this process. Thank you for your patience.
SR
Shereen R's updateReviewer Update
06 Feb 2024, 12:12I'm not worried that much about my line getting suspended but the fact that my account is moving into arrears monthly as I'm only paying for what I was asked my package to be changed to at the end of November/December 2023 ALREADY
SR
Shereen R's update06 Feb 2024, 12:12
Reviewer Update
I'm not worried that much about my line getting suspended but the fact that my account is moving into arrears monthly as I'm only paying for what I was asked my package to be changed to at the end of November/December 2023 ALREADY