bad customer service

[2023/05/26 12:50 PM] Supersonic: Good Day, you are through to Tebogo, How can I assist you?
[2023/05/26 12:57 PM] Pat😂😂: Cas-***-t3x7y1
[2023/05/26 12:57 PM] Pat😂😂: Credit note due
[2023/05/26 1:00 PM] Pat😂😂: Wat is the problem
[2023/05/26 1:01 PM] Pat😂😂: Supervisor
[2023/05/26 1:04 PM] Pat😂😂: I am still waiting
[2023/05/26 1:07 PM] Supersonic: The case is with Finance team.
[2023/05/26 1:08 PM] Pat😂😂: For 6 months
[2023/05/26 1:10 PM] Pat😂😂: ?????
[2023/05/26 1:11 PM] Pat😂😂: Answer me
[2023/05/26 1:13 PM] Supersonic: Please confirm if FLTE was collected, as the ticket number states that it was not collected.
[2023/05/26 1:14 PM] Pat😂😂: You have all the information in front of you.
[2023/05/26 1:16 PM] Supersonic: Technician that came to install Air fiber, did not collect the router,
[2023/05/26 1:17 PM] Pat😂😂: He did.
[2023/05/26 1:22 PM] Pat😂😂: Supervisor
[2023/05/26 1:24 PM] Supersonic: Please resend Proof of router collection.
[2023/05/26 1:24 PM] Pat😂😂: Supervisor
[2023/05/26 1:26 PM] Pat😂😂: Wat are u waiting for
[2023/05/26 1:31 PM] Pat😂😂: P
[2023/05/26 1:37 PM] Pat😂😂: Wat is jou name and surname
[2023/05/26 1:38 PM] Pat😂😂: I am waiting!
[2023/05/26 1:47 PM] Pat😂😂: Wat is the problem
still no replay

[2023/05/26 3:38 PM] Supersonic: Thank you for reaching out to Supersonic. You are through to Ethel. For security and POPI Act purposes, kindly verify your ID number and email address.
[2023/05/26 3:38 PM] :****************
[2023/05/26 3:38 PM] : superviser
[2023/05/26 3:41 PM] : waiting for
[2023/05/26 3:41 PM] Supersonic: When did we log that credit note ticket for you?
[2023/05/26 3:42 PM] : 22 december
[2023/05/26 3:42 PM] : superviser
[2023/05/26 3:44 PM] Supersonic: Your credit note ticket was logged today and this is the case number CAS-***-D5T0G5
[2023/05/26 3:44 PM] : Cas-***-t3x7y1
[2023/05/26 3:46 PM] : and
[2023/05/26 3:47 PM] : wat dit I ask jou
[2023/05/26 3:49 PM] Supersonic: Who sent you this ticket number.
[2023/05/26 3:50 PM] : its from december
[2023/05/26 3:50 PM] Supersonic: I am not finding that ticket form my side
[2023/05/26 3:50 PM] : supervisor

He said ,he has escalated your query to our billing team and they have already knock off so he will do a follow up with them@6:21 pm