Bad Customer care

I called supersonic on 26 Dec 2021 to report my internet and fibrebox which is not working, I got a case number and was told a technician would come to look into the matter. 5 days later still waiting, when calling the call centre again I am being told another story about sending pictures on email, mind you no one told me to send pictures when i initially called. I have never dealt with such poor customer service. currently i dont even know when my issue is going to be resolved.With a high subsciption of R695 i expect good service. I will definitely not be paying any subscription until my matter is resolved.