BAD CONNECTION AND NOT HAPPY AT ALL

MTN supersonic Connection is really terrible, currently connection quality is packet drops speed 0.9 Which is worse and I cannot perform my work functions due to low signal and terrible connection, why are we paying so much for such bad connection, I want the CEO of supersonic to advise clients why should we suffer like this, i mean i pay R 1000 monthly for uncapped internet but honestly supersonic is not treating us good i'm not happy at all it seems you're failing and what can the CEO do to solve the matter the whole day i couldn't open nor access VPN and my work sessions i lost over R 5000 today because of connection and i know their excuse will be load shedding but when they debit my account there's no excuse of load shedding the money is always there and available why cant we have the same business principles regarding connection, if supersonic cannot provide service why are we paying for such, please MR CEO kindly advise me as a client whose paying R 1000 monthly to suffer like this what can you do differently in terms of customer service and making sure you're clients are happy and business will improve.