AL
Aviwe L
1 reviews | Active since Mar 2021
07 Apr 2021, 15:00
Bad company
Supersonic is absolutely poor, pathetic service and doesn’t care about it’s customers. I’ve ordered a firmer line, back in December. They sent me a “while you wait” router to use as they experience backlog. Now out of nowhere, they decided to cancel the order without telling me and deactivated the line, while I was working. the customer service is appalling!!
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Replies (4)AL
Aviwe L's updateReviewer Update
07 Apr 2021, 15:24No one from customer service is assisting me. The managers are nowhere to be found. This is the worst company, I thought they were far better than their competitors. I wouldn’t recommend SUPERSONIC to anyone at all. No one gives a damn, as long as they keep billing our asses! How can you cancel someone’s order without letting them know? What kind of a service is this? I’ve got work to do FFS!!
AL
Aviwe L's update07 Apr 2021, 15:24
Reviewer Update
No one from customer service is assisting me. The managers are nowhere to be found. This is the worst company, I thought they were far better than their competitors. I wouldn’t recommend SUPERSONIC to anyone at all. No one gives a damn, as long as they keep billing our asses! How can you cancel someone’s order without letting them know? What kind of a service is this? I’ve got work to do FFS!!
Supersonic 's replyOfficial
07 Apr 2021, 15:48 Hello Aviwe,
I do apologise for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and you will be contacted as soon as possible so that we can resolve this for you.
Regards,
Patience
I do apologise for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and you will be contacted as soon as possible so that we can resolve this for you.
Regards,
Patience
Supersonic 's reply07 Apr 2021, 15:48
Official
Hello Aviwe,
I do apologise for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and you will be contacted as soon as possible so that we can resolve this for you.
Regards,
Patience
I do apologise for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and you will be contacted as soon as possible so that we can resolve this for you.
Regards,
Patience
AL
Aviwe L's updateReviewer Update
07 Apr 2021, 17:09“Soon as possible” is not good enough!! I’m losing money because of you!! My business is taking a hit financially because of your incompetence!! Your Project manager, Nontsikelelo Nyosi is nowhere to be found!! She’s the only one in the business responsible to activate my line. How pathetic is that! When they try calling her, she’s not picking up the phone!!
AL
Aviwe L's update07 Apr 2021, 17:09
Reviewer Update
“Soon as possible” is not good enough!! I’m losing money because of you!! My business is taking a hit financially because of your incompetence!! Your Project manager, Nontsikelelo Nyosi is nowhere to be found!! She’s the only one in the business responsible to activate my line. How pathetic is that! When they try calling her, she’s not picking up the phone!!
AL
Aviwe L's updateReviewer Update
07 Apr 2021, 18:40I’d recommend people to try RSAweb. Customer service is top class. Supersonic has made me suffer financially. They are the worst company, I don’t know wether they running a scheme there...but a company with that poor customer service should close doors. They are ****ging people. I’d remember the name, supersonic....what a **** company!!
AL
Aviwe L's update07 Apr 2021, 18:40
Reviewer Update
I’d recommend people to try RSAweb. Customer service is top class. Supersonic has made me suffer financially. They are the worst company, I don’t know wether they running a scheme there...but a company with that poor customer service should close doors. They are ****ging people. I’d remember the name, supersonic....what a **** company!!