BAD COMMUNICATION

Item: Supersonic
Rating: 1
Author: Suni P

Hi there - i am trying to sign up with Supersonic (MTN subsidiary) for fibre to my home. they have a horrible communication method of only calls and whatsapp. the whatsapp is not answered when I question as to the status of my application!! its been 2 days now!!! what is going on? i havent even started using this company and I am already skeptical of the service? No response!!! I cannot cancel as well as they have this CLAUSE of a cancellation fee! how can that be when no services have started?? any lawyers on this platform to assist me! i want to retract my application. I have made no payment, they have not contacted me for installation etc!

Helpful (0)

Replies (3)

Supersonic 's replyOfficial

30 Jun 2020, 18:51

Hello Suni,

My apologies that you have not received satisfactory service thus far. Kindly note that I have escalated your complaint and we will be in touch ASAP to assist.

Regards,
Sandra

Supersonic 's reply30 Jun 2020, 18:51

Official

Hello Suni,

My apologies that you have not received satisfactory service thus far. Kindly note that I have escalated your complaint and we will be in touch ASAP to assist.

Regards,
Sandra

Suni P's updateReviewer Update

30 Jun 2020, 20:34

Hi there, I have cancelled my application and all dealings with your company. First impressions! Sadly, your company truly failed at this.

Suni P's update30 Jun 2020, 20:34

Reviewer Update

Hi there, I have cancelled my application and all dealings with your company. First impressions! Sadly, your company truly failed at this.

Supersonic 's replyOfficial

01 Jul 2020, 18:09

Sorry to hear that Suni.

We wish you all the best.

Regards
Sandra

Supersonic 's reply01 Jul 2020, 18:09

Official

Sorry to hear that Suni.

We wish you all the best.

Regards
Sandra