Bad client support and TCF

I don’t know what it will take for supersonic to start taking its clients seriously! I’m now on my third week without connection, yet I paid full premium. I have logged tickets that are not even attached to, when you call their technical department you explain the same thing every time only for the issue to be fixed for and hour and problem starts again . What they fails to understand is that most of their clients work from home and and one day without connection end with serious financial implications for us , but they don’t care as long as the get their premium every month, it’s unacceptable!!!!😡😡😡