Bad client service

Shift from five to Ten is terrible, delayed responses sometimes you won’t even get feed back and they will close your escalation, bad bad service have not had internet at one of the premises that I opted for airfibre for nearly two months and still have to pay for a month in advance with no internet upon cancellation, compliance is needed to audit the workforce as well as customer journey campaign's for a better view of what clients go through from escalations within the company…really disappointed at their service..I have had good service from certain individuals but majority is just bad.