1 reviews | Active since May 2019
Bad bad services form SuperSonic
Here is my rewiev about SuperSonic. My first incounter was in Brits where I saw an add on Facebook about SuperSonic and what the offered...and many bad comments that people left about their services...Normally I decide on my own terms to try them and see what happens. I got my router within 3 days and was very happy about it. Then I had my first bad experience with them. On the second day my router was locked...and I wondered why? Then I got upset and messaged them on messenger...they told my it is a security default and must get a pin drop from my router so that I can continue with my package deal that I got. And they told me to wait 1 hour. Then I've got news that we are moving to Vierfontein..that is in the north of Freestate. At first they told me that my router will have coverage and I was happy about it and thought that I can continue with the services that they provide me. 3 Days before we moved to Vierfontein I reconfirmed with them that I am moving and they asked me a second time for my new address..again I gave it to them..and then they told me that I will have NO COVERAGE..! First they told me I will have and then they told me that I will have No COVERAGE..I asked them 4 times is there no other way...and I was told to cancel my subscription with them and that they will refund some of my money. When we came to Vierfontein I had a Cell C sim card that I've put in the router just to test my own testing...and it worked...On the first of May they allocated my 120gig data and I just had this Idea to see if the MTN sim card will work and will I get coverage..and guess what ? I had full strength signal and my nothing was wrong with my router. I was happy but also very disappointed in what they told me. So, I messaged them on messenger and the first thing they told me was that they dont understand how it is possible for me to have coverage..according to their systems I'm not even suppose to get coverage...so I told them to fix my new adress and to make sure my device is not locked. Then the worst happened..No coverage..I wonder why this was happening and messaged them and ask what is going on ? All that they could tell me is that I must try to manually go into the settings of the router and search for the towers close to me and lock on to the MTN towers..once Ive done it I must let them know so that they can link my device to a MTN portal and that will take 24 hours...after that I must reset my device and I will be able to use my router and will have coverage. It just shows you how much knowledge they have that a customer must think for a big company...now they have air fibre with uncapped data plans...and guess what...AGAIN THEY TOLD ME THAT I WILL HAVE NO COVERAGE...this is bad...really really bad...oh...and I am still waiting for their supervisor to get back to me...it is almost a whole month now...
Thank you for contacting supersonic. Apologies for the unsatisfactory service you received.
Regards
Sandra
Thank you for contacting supersonic. Apologies for the unsatisfactory service you received.
Regards
Sandra
