PV
Pieter V
1 reviews | Active since Oct 2015
04 Oct 2019, 10:05
Bad bad bad service
I thought that I could not be surprised by bad customer service in South Africa until I ordered a LTE package from Supersonic. their incopetence sets a new standard for worst in the business. Received my Router and simcard via courier "pre set up" (no connection), After numerous whatsapp messages and phone calls to their helpdesk I am still without connection after 4 days. I had to pay a technician to come and check my router because they said "my account is fully activated"only to find out there is nothing wrong with the router, my profile on their side has been stuffed up.Please, if you are considering to use this ISP change your mind it will save you a whole lot of frustration.
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Replies (2)
Supersonic 's replyOfficial
07 Oct 2019, 15:19Hello Pieter,
Our apologies for your frustrating experience. Please be advised that a senior agent will be in touch with you shortly to assist.
Regards,
The Supersonic Team
Our apologies for your frustrating experience. Please be advised that a senior agent will be in touch with you shortly to assist.
Regards,
The Supersonic Team
Supersonic 's reply07 Oct 2019, 15:19
Official
Hello Pieter,
Our apologies for your frustrating experience. Please be advised that a senior agent will be in touch with you shortly to assist.
Regards,
The Supersonic Team
Our apologies for your frustrating experience. Please be advised that a senior agent will be in touch with you shortly to assist.
Regards,
The Supersonic Team
PV
Pieter V's updateReviewer Update
11 Oct 2019, 09:16Still waiting for your "senior agent" to make contact with me. By the way my connection is down again and I am running my security cameras and alarms throught the router for remote monitoring, if I suffer loss through theft because of your connection I am going to hold you responsible.
PV
Pieter V's update11 Oct 2019, 09:16
Reviewer Update
Still waiting for your "senior agent" to make contact with me. By the way my connection is down again and I am running my security cameras and alarms throught the router for remote monitoring, if I suffer loss through theft because of your connection I am going to hold you responsible.