AN
Amanda N
1 reviews | Active since Sept 2023
12 Sept 2023, 09:29
Back and forth, NO activation still
Account numbers changed without notification, services still not reconnected after they have allocated the payment, then their Customer experience team lead tell me they don't have a contact number for Vuma to reactivate the services, His manager Reinhard then tells me they have a 'contact' who cant assist because he is in a meeting! so only 1 person is contactable at VUMA or are they just contact with the BAD service they give to their clients???? Let this be the last I interact with them. I will find a service provider that delivers.
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Supersonic 's replyOfficial
12 Sept 2023, 10:08Good day, Amanda,
Thank you for reaching out to Supersonic.
My sincere apologies for the frustration and inconvenience caused.
Kindly be advised that I will be doing a follow-up with regard to your activation, and I will revert with feedback as soon as possible.
Kind regards,
AM
Thank you for reaching out to Supersonic.
My sincere apologies for the frustration and inconvenience caused.
Kindly be advised that I will be doing a follow-up with regard to your activation, and I will revert with feedback as soon as possible.
Kind regards,
AM
Best regards,
Supersonic 's reply12 Sept 2023, 10:08
Official
Good day, Amanda,
Thank you for reaching out to Supersonic.
My sincere apologies for the frustration and inconvenience caused.
Kindly be advised that I will be doing a follow-up with regard to your activation, and I will revert with feedback as soon as possible.
Kind regards,
AM
Thank you for reaching out to Supersonic.
My sincere apologies for the frustration and inconvenience caused.
Kindly be advised that I will be doing a follow-up with regard to your activation, and I will revert with feedback as soon as possible.
Kind regards,
AM
Best regards,