ET
Ernest T
1 reviews | Active since Jan 2024
06 Jan 2024, 11:40
Avoid this company services a really poor
Still without signal going for third been calling ever since no resolution. Even spoke to two supervisors all they do is apologize. I even doubt their capabilities to provide the technical support that they claim. Very fustrated with the horrible service
Helpful (0)
Replies (3)0
Replies (3)
Supersonic 's replyOfficial
06 Jan 2024, 12:08Y'ello, We sincerely apologize for any inconvenience you may have experienced with us. please be advised that your issue has been attended to. we will provide an update.
Best regards,
Supersonic 's reply06 Jan 2024, 12:08
Official
Y'ello, We sincerely apologize for any inconvenience you may have experienced with us. please be advised that your issue has been attended to. we will provide an update.
Best regards,
Supersonic 's replyOfficial
07 Jan 2024, 13:23Good day Ernest,
Kindly note that Vumatel has been trying to get hold of you on *** to no avail.
Please provide us with an alternative number.
Regards
Supersonic Team
Kindly note that Vumatel has been trying to get hold of you on *** to no avail.
Please provide us with an alternative number.
Regards
Supersonic Team
Best regards,
Supersonic 's reply07 Jan 2024, 13:23
Official
Good day Ernest,
Kindly note that Vumatel has been trying to get hold of you on *** to no avail.
Please provide us with an alternative number.
Regards
Supersonic Team
Kindly note that Vumatel has been trying to get hold of you on *** to no avail.
Please provide us with an alternative number.
Regards
Supersonic Team
Best regards,
ET
Ernest T's updateReviewer Update
07 Jan 2024, 22:23Vuma did get hold of me and told me they were provisioning or activating that was on Wednesday. I called you back on Thursday, Friday and Sunday your consultant was hiding behind the same story. I spoke to two supervisors from supersonic who only gave me excuses and apologies. I still don't have signal/ services paid for still for the third week now while you hide behind such a lame excuse. The whole Supersonic technical support team has been of no assistance to me and judging by the reviews you no assistance to non of your clients either. You give excuses and apologies, maybe that's what technical support stands for at Supersonic .
ET
Ernest T's update07 Jan 2024, 22:23
Reviewer Update
Vuma did get hold of me and told me they were provisioning or activating that was on Wednesday. I called you back on Thursday, Friday and Sunday your consultant was hiding behind the same story. I spoke to two supervisors from supersonic who only gave me excuses and apologies. I still don't have signal/ services paid for still for the third week now while you hide behind such a lame excuse. The whole Supersonic technical support team has been of no assistance to me and judging by the reviews you no assistance to non of your clients either. You give excuses and apologies, maybe that's what technical support stands for at Supersonic .